At Zox Music Company, we strive to provide the best digital music distribution services to our clients. We understand that there may be instances where you may require a refund. This policy outlines the conditions under which refunds will be issued and the process for requesting a refund.
Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Service Not Delivered: If Zox Music Company fails to deliver the promised service within the agreed timeframe.
- Technical Issues: If there are technical issues on our end that prevent the proper distribution of your music.
- Cancellation: If you decide to cancel the service before it has been initiated.
Conditions for Refunds
- Request Period: Refund requests must be made within 30 days of the payment date.
- Evidence: You may be required to provide evidence of the issue that warrants a refund.
- Non-refundable Services: Services that have been fully delivered as per the agreement are not eligible for a refund.
Refund Process
- Submit a Request: Email us at support@zoxmusic.com with the subject line “Refund Request”. Include your order details and the reason for the refund.
- Review: Our team will review your request and may contact you for additional information.
- Approval: If your refund request is approved, we will process the refund within 5-7 working days.
Processing Time
Approved refunds will be processed within 5-7 working days. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Contact Us
If you have any questions about our refund policy, please contact us at: support@zoxmusic.com